Shipping Policy

Shipping Policy

At Edgewood & Ivy, we work to make your ordering experience simple and dependable.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed, unless otherwise stated on the product page.

Processing time is separate from shipping and delivery time.

Shipping & Delivery

Delivery times may vary depending on the product, supplier, destination, and carrier.

Because Edgewood & Ivy works with multiple fulfillment partners, some products may have different estimated delivery times. When available, product-specific delivery information will be shown on the product page or during checkout.

Please note that delivery dates are estimates and are not guaranteed.

Free Shipping

Edgewood & Ivy may offer free standard shipping on qualifying orders or as part of promotional offers.

Any applicable shipping charges or free-shipping promotions will be clearly displayed before checkout is completed.

Tracking Your Order

When tracking information is available, you will receive an email notification after your order ships.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Multiple Packages

If your order contains multiple products, your items may be fulfilled by different suppliers and arrive in separate packages.

You will not be charged additional shipping because an order arrives in multiple shipments.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error after submitting your order, contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to change the delivery address.

Edgewood & Ivy is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.

Delays

Shipping delays may occasionally occur because of carrier delays, severe weather, holidays, high-volume periods, customs processing, or other circumstances outside of our control.

If your order appears significantly delayed, please contact us so we can assist you.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, contact us through our Contact page.

For damaged items, please include photos of the product and packaging whenever possible so we can investigate the issue quickly.

Questions

If you have questions about shipping or an existing order, please contact Edgewood & Ivy through our Contact page.